Refund policy

We regret to inform you that our products are non-refundable or exchangeable due to hygiene reasons. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at support@glossymakeup.com with the subject line: DAMAGED, and include your order number.

Please note, for lashes, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment, they are handmade and this does not constitute damaged items. Damages from shipping will need to be reviewed and we cannot guarantee this will resort to replacement of product.