Frequently Asked Questions
Yes! Glossy Make Up do, currently in United Arab Emirates. Glossy Make Up also accept PayPal and you can pay by our secure online merchant.
Glossy Make Up understands the need to get your products immediately! This is why we ship every single working day, 9am - 6pm Gulf Time Zone (UTC+04:00). If your order has not reached you within 7 days of processing, please email firstname.lastname@example.org with subject line: ORDER NOT RECEIVED. Please include your order number and transaction ID number so we can expedite any issues. Please make sure to provide a full, clear address, landmark and contact number to avoid any delay. For urgent deliveries, please contact us before making your purchase online.
We endeavour to use carriers who offer a wide geographic delivery area. Of course certain areas may not be covered or may have less frequent deliveries. We will always try to make sure you are fully advised of all delivery issues as your delivery is genuinely important to us.
Yes! Glossy Make Up do. Glossy Make Up offer a signed for speedy international delivery service. Once your order is placed you will get a notification email with your tracking number and your item will get to you within 5-7 days. Of course there are a few small areas of the world where the couriers do not deliver. Dubai shipping $7/ 25AED, Abu Dhabi $8/30AED, Overseas $13 / 47AED
Glossy Make Up regret to inform you that our products are non-refundable or exchangeable due to hygiene reasons. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at Natasha@glossymakeup.com with the subject line: DAMAGED, and include your order number. Please note, for lashes, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment, they are handmade and this does not constitute damaged items. Damages from shipping will need to be reviewed and we cannot guarantee this will resort to replacement of product.
If you carefully remove your lashes, treat them well and store them correctly, then natural lashes can be used approximately 12 times, whilst mink would normally be used up to 20 times.
We have a Make Up Artist program that has been designed to offer discounts to industry professionals, whilst keeping them informed of product launches and brand activities. Please email email@example.com to apply.
Our hair is harvested simply by brushing the mink coats. This process causes no pain or harm to the beautiful animal.
We are currently stocked exclusively in Urban Retreat Harrods London, Tryano Yas Mall Abu Dhabi and all Wojooh stores in United Arab Emirates, Kuwait, Saudi Arabia, Qatar.
By using this site, you signify your agreement to allow Glossy Make Up (L.L.C.) to access your information, which will be used for internal use, and never shared with third party sites other than reasons to improve efficiency of this site only. Glossy Make Up reserves the right to modify or change conditions in the Terms & Conditions without notice. If a new version is issued, it will updated on the site and must be checked by the user. By continuing use of this site, the user in effect accepts and acknowledges the terms set forth by Glossy Make Up.